In order to view the Rewards settings, access your community on a Desktop Browser and navigate to Manage Community and click Community Settings.
Community Administrators will be able to override each other's Rewards settings. Therefore, we recommend that you coordinate internally within your organization before enabling the function.
Before enabling the feature, you will have to create an account on the Rewards platform.
Clicking on Create will redirect you to the Xoxoday (our rewards partner) website to create an account. Register using your company name and email address.
Next, select a password and select your store URL.
Next, enter your billing information i.e. your company's tax ID, preferred currency, billing address etc.
Next, click on Allow when prompted to allow SmartUp to access Xoxoday Plum.
Before you enable rewards for your learners to start redeeming their Rewards points, you will need to top up the rewards account. To top up the account funds, click on the user icon and click Switch to Admin.
Next, click on the Recharge button to top up the account.
Then, choose the amount you would like to top up and click on the Proceed to Payment button.
Once you have selected the amount, confirm your details. Then, you have the option to either Proceed to Payment or to generate a proforma invoice if you would like to pay later.
If you have chosen to generate a proforma invoice, it can be viewed from the Admin dashboard afterwards.
Once you have successfully created an account and linked the Rewards platform with your SmartUp community, under Rewards settings in the SmartUp community, the Create button will be changed to reflect Manage and you will be able to access the community Rewards functions.
NOTE: if you have chosen the Pro forma invoice option to top up your account, you must make the payment for the invoice before users can start claiming for rewards. We recommend to only Enable the Rewards feature after payment is received by our Rewards partner Xoxoday.
When you are ready for users to start claiming their rewards, enable the function by following the steps below.
1. Manage rewards account
This setting allows you to visit the Rewards platform to manage settings such as topping up the community Rewards balance.
2. Enable rewards
This setting allows you to enable the rewards feature for your community. When you enable this setting, you will need to set a conversion rate.
3. Set conversion rate
This setting allows you to set the conversion rate for your community i.e. the number of Leaderboard points which will be converted into 1 Reward point. 1 Reward point will count as 1 unit of the base currency unit in your rewards account e.g. if base currency in rewards account is USD, 1 Reward point = USD$1.
When setting the conversion rate for the first time, the rate will apply retroactively to points that have been earned by learners in the community so far. If the conversion rate is subsequently changed, it will only affect new points earned by learners.
NOTE: If you do not want existing Leaderboard points to be converted when implementing the feature for the first time, set the conversion rate to 0 and confirm. Subsequently, go back to the settings to change the conversion rate so that new points earned by learners will be converted to reward points.
This initial conversion of Leaderboard points based on the conversion rate when implementing the feature for the first time is irreversible.
4. Set redemption limit and deadline
This setting allows community administrators to set a limit on the amount of Rewards points learners can redeem and set a deadline for when points must be redeemed. If this setting has not been enabled, learners will be able to claim as many points as they have earned.
Learners who do not redeem the points during the specified period will have their points brought over to the next period.
Click Confirm when you have all the settings in place and you are ready to launch Rewards to your users!