If there are any Learning Paths that are compulsory for the end-users in your community, you can use the Mandatory function to set a deadline for completion. In this article, you'll learn how to use the Mandatory function.
To set a Learning Path as Mandatory, navigate to the Learning Path and click on Manage (do note that the Mandatory function is only available to users with Channel Manager access).
Next, click on Configure Mandatory.
You will then be able to enable the feature, which allows you to choose between a fixed or rolling deadline and set the date and time.
Fixed Deadline - Channel manager sets a fixed deadline for all users who have access to the Learning Path. Users added to the Learning Path after it is set as mandatory will have the same deadline for completion.
Rolling Deadline - Channel manager sets a rolling deadline for users to complete the Learning Path based on the date they are added to the Learning Path. Existing Learning Path user deadlines will be based on the current date.
Once you have chosen between fixed or rolling deadline, selected the date and the time, click on Confirm. You will now be able to see the Learning Path marked as Mandatory. Users will also receive an email notification to let them know that there is new mandatory Learning Path for them to complete.
Do note that the time and date has to be set at least 24 hours in advance of the intended deadline. Once a Learning Path has been set as Mandatory, you can edit the deadline to either
(i) Fixed Deadline - bring it forward or bring it back.
(2) Rolling Deadline - decrease or increase the number of days from joining date
Users who have not completed the Learning Path will receive email reminders and mobile app notifications 30 days, 14 days, 7 days, 3 days, 1 day and 12 hours before the deadline for completion.
Once the Learning Path has been completed, users will stop receiving reminder emails.